Refund policy

At Mei’al, we take pride in delivering premium skincare and haircare products crafted with care and quality. Due to the personal and hygienic nature of cosmetic products, we follow a strict return and refund policy.

Eligibility for Returns

Returns are accepted only under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery and returns accepted for 14 days

  • The product is unused, unopened, and in its original packaging

To initiate a return request, please contact our customer support team with:

  • Order ID

  • Clear images or videos of the product showing the issue

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Opened or used products

  • Products purchased during sales, promotions, or special offers

  • Free samples or complimentary items

Refund Process

  • Once approved, refunds will be processed within 7–10 business days

  • Refunds will be credited to the original payment method

  • Shipping charges (if applicable) are non-refundable

Replacement Policy

  • In eligible cases, we may offer a replacement instead of a refund, subject to product availability.