We strive to ensure your Mei’al order reaches you safely and on time.

Shipping Locations

• We currently ship across India
• International shipping may be introduced in the future

Order Processing Time

• Orders are processed within 1–3 business days
• Orders placed on weekends or public holidays will be processed on the next working day

Estimated Delivery Time

• Metro cities: 3–5 business days
• Non-metro and remote areas: 5–8 business days
• Delivery timelines may vary due to courier delays, weather conditions, or regional restrictions.

Shipping Charges

• Shipping charges (if applicable) are displayed at checkout
• Free shipping may be offered during promotions or on minimum order values

Order Tracking

• Once shipped, tracking details will be shared via SMS or email.

Cancellation Policy

At Mei’al, we understand that plans can change. Our cancellation policy is designed to be fair while ensuring smooth order processing.

Order Cancellation

• Orders can be cancelled only before they are shipped
• Once an order has been dispatched, it cannot be cancelled
• To request a cancellation, please contact our customer support team as soon as possible with your Order ID.

Cancellation Confirmation

• If your cancellation request is approved before shipment, a confirmation will be shared via email or SMS
• Approved cancellations will be refunded to the original payment method

Refund Timeline for Cancelled Orders

• Refunds for cancelled orders will be processed within 7–10 business days
• Shipping charges (if applicable) are non-refundable

Non-Cancellable Orders

The following orders cannot be cancelled:

• Orders that have already been shipped or delivered
• Orders placed during sales, promotions, or special offers
• Orders containing free or complimentary products

Right to Cancel

Mei’al reserves the right to cancel any order due to:

• Product unavailability
• Pricing or listing errors
• Suspected fraudulent activity

In such cases, a full refund will be initiated.